About measures to protect personal information

Tsubasa Enterprise Co., Ltd. (hereinafter referred to as “our company”) wishes to contribute to the lives of all customers. In addition, recognize the importance of customer’s personal information as the most important matter, comply with the laws and regulations concerning the protection of personal information and various norms, and to protect personal information, such as prevention of leakage accidents etc. based on the following policy We will strive.

1. Definition of personal information

Personal information determined by us means personal identifiable information and individual-specific information that we collect from customers.

2. Collection of personal information

When acquiring personal information, we will clarify the purpose of use, acquire it in a lawful and fair manner, and will not handle it beyond the scope of the specified purpose of use.
We will try to protect the information of minors who gathered in the same way as adults.
In addition, parental consent may be obtained as necessary.

3. Object clarification and restriction of use

1. We will handle customer’s personal information in order to provide informative and appropriate information and services to our customers on the website managed by our company.
2. We handle customer’s personal information for questionnaire survey for product development and service improvement and analysis as statistical data.
3. We deal with customer’s personal information for credit management, collection management, and credit management concerning dealings with our company.
4. We will handle information on various types of support and services, and customer’s personal information to provide them.
5. We handle customer’s personal information to respond to inquiries and requests.
6. We deal with customer’s personal information for mail ordering of goods, shipping of products, and inquiry correspondence.
7. When changing the usage purpose of the personal information above, we will change it after obtaining customer consent in advance.

4. External provision of personal information: entrusted

We may outsource the work related to the handling of personal information to the outside to the extent necessary to achieve the purpose of use notified to customers. (External vendors etc. of our web system)
In that case, we will take appropriate supervisory measures after confirming that sufficient conservation of personal information is done at the subcontractor.

5. External provision of personal information: provided by a third party

As a general rule, we will not provide personal information to third parties except for the above consignment.
In order to provide personal information to third parties in order to carry out the service that we will provide to our customers, we will do it beforehand with the consent of the customer in advance.
However, from formal institutions such as courts and police, we may disclose information when we have formal inquiries based on laws and ordinances against our company.

6. Responding to Customers

We disclose your personal information, disclose, correct, add, delete, stop using, stop providing third parties (if you are providing a third party), other purposes of using personal information If you would like to inquire, inquire about complaints, etc., if you can contact our office in charge, we will promptly respond within the reasonable range after confirming your identity.
Regarding the above, when we provide information, take measures to correct or stop using, we will check customer’s contact information and other details in order to confirm the identity before we respond to customer’s request We may ask you to do so.

7. Proper management of personal information

When managing personal information received from customers, we have staff responsible for management and take strict measures to prevent unauthorized access, loss, destruction, falsification and leakage of personal information, etc. Also, personal information We will endeavor to manage properly in order to maintain accurate content.

8. Responsibility as a business entity handling personal information

We will comply with laws and regulations applicable to personal information.
We will improve our handling of customer’s personal information as necessary while improving.

9. About revision of personal information protection policy

We review the above sections as appropriate and may revise all or part of these.
In case of revision, we will inform you on this website promptly.

10. Inquiries concerning personal information

For inquiries about this page and personal information, please contact the following.
Tsubasa Enterprise Co., Ltd.
Date of enactment: February 1, 2017

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